Return And Refund Policy

Partsify is happy to serve customer and fulfill their requirements. If customer receives any product which fulfills the below mentioned criterion, customer is eligible for return / exchange:

  • Product is used/altered/Defective product.
  • Physical / in-transit damage to the product.
  • Branded product received seal opened.
  • Empty packet/some items or accessories are missing.
  • Significant difference found in Partsify website as comparison to product.
  • Wrong item sent.

Customer is not eligible for return/exchange if

  • It’s “No longer needed”.
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product (on demand) will not be returned.

Guidelines for Return/Exchange:

  • For Products purchased on Partsify, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within within 48 hours of product Delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
  • In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
  • All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
  • Partsify shall endeavor to process the customer refund within 7 (Seven) working days from the date of receiving returned products.

Refund Policy

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is not returned under the valid return policy, you will not be eligible for a refund.

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. If the payment was made thru bank the following information are needed to be provided:

Full name and Account number with Routing Number

How to Initiate a Return

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our: Email Address: refund@partsify.com.bd.

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.